Seller conversations - what Nimble helps with
For an online seller, Nimble helps with: product questions (size, materials — from the seller's approved product details); explaining the seller's published shipping policies and returns guidance; capturing customer inquiries (contact details, with consent); human handoff when a person is needed (an exception, or a question outside the approved information); seller operations; and customer follow-up. After a conversation, the seller's team reviews the saved conversation and agrees on the next step. Refunds, order changes, and marketplace actions require authorized access — the agent does not perform them.
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