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Privacy Policy

Your privacy is critically important to us. This policy explains what information we collect, how we use it, and how we keep it safe.

1. Introduction

At Nimble Chat Pro (“we,” “us,” or “our”), we know that your privacy is important. This Privacy Policy covers the policies and practices regarding the collection, use, and disclosure of your information when you use our website (https://nimble-chat-pro-3.vercel.app), chat widget, dashboard, and related services (collectively, the “Service”).

By accessing or using the Service, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Personal Information

When you sign up for an account, interact with our chat widget, or contact us, we may collect:

  • Name: To address you and personalize communications.
  • Email Address: To send confirmations, support, and updates.
  • Phone Number: If you provide it for appointment booking or support.
  • Company/Organization: If applicable, to tailor your experience.

2.2 Automatically Collected Data

We automatically collect certain technical and usage data when you visit or interact with our Service, including:

  • Log Data: IP addresses, browser type and version, device type, pages visited, and timestamps.
  • Cookies & Tracking: Information stored via cookies or similar technologies (see Section 4).
  • Usage Analytics: How you use the Service, features accessed, and performance metrics.

2.3 Third-Party Sources

We may receive information about you from third-party services (e.g., social login providers, analytics tools). We combine this with data we collect directly to improve and personalize the Service.

3. How We Use Your Information

3.1 Provide & Improve Services

We use your information to:

  • Provide, maintain, and enhance the Service.
  • Respond to inquiries, support requests, and feedback.
  • Send transactional and administrative emails (e.g., confirmations, updates).
  • Process bookings, payments, and related communications.

3.2 Marketing & Communication

With your consent, we may send promotional content, newsletters, and updates about new features or offers. You can opt out at any time via the unsubscribe link in our emails.

3.3 Security & Compliance

We use information to protect against fraud, abuse, and other unlawful activities. We may also use data to comply with legal obligations, enforce our Terms of Service, and protect our rights.

3.4 Aggregate & Anonymized Data

We may aggregate and anonymize information for analytics, research, and business intelligence purposes. Such aggregated data cannot identify any individual user.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to automatically collect usage and performance data. These technologies help us:

  • Remember your preferences and settings.
  • Enable essential site functionality (e.g., session management).
  • Analyze trends and user behavior to improve our Service.
  • Deliver relevant content and advertising (with third parties where applicable).

You can manage cookie preferences in your browser settings. Disabling cookies may affect certain features of the Service.

5. Sharing & Disclosure

5.1 Service Providers

We may share your information with third-party vendors, consultants, and service providers who perform services on our behalf (e.g., payment processing, email delivery, analytics). These partners are contractually obligated to handle your data securely and only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information when required by law, court order, subpoena, or governmental request, or to protect our rights, property, or safety, and the rights, property, or safety of others.

5.3 Business Transfers

If Nimble Chat Pro is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a conspicuous notice on our site if this occurs.

5.4 Other Users & Public Forums

When you use the chat widget to send messages or book appointments, the information you provide (such as name or contact info) may be visible to third parties or other users if configured by your organization. Do not share sensitive personal data in public chat fields.

6. Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. Some key measures include:

  • Encryption of data in transit (HTTPS/TLS) and at rest (AES-256 where applicable).
  • Regular security audits and vulnerability assessments.
  • Access controls and authentication mechanisms (e.g., two-factor authentication for user accounts).
  • Secure backups and disaster recovery planning.

While we strive to protect your information, no method of transmission or storage is 100% secure. By using the Service, you acknowledge these risks.

7. Data Retention

We retain your personal data only as long as necessary to:

  • Provide and maintain the Service.
  • Comply with our legal obligations (e.g., tax, accounting, regulatory requirements).
  • Resolve disputes and enforce our agreements.

After the retention period, we delete or anonymize your data from our systems, except where prohibited by law.

8. Children’s Privacy

Our Service is not directed to children under 13 years of age. We do not knowingly collect personally identifiable information from children under 13. If you believe we have collected such data, please contact us at privacy@nimblechatpro.com, and we will promptly delete the information.

9. International Data Transfers

Nimble Chat Pro is headquartered in the United States. If you are accessing our Service from outside the U.S., please note that your data may be transferred to, processed, and stored in the U.S. By using our Service, you consent to this transfer under U.S. privacy laws, which may offer different protections than those in your country.

10. Your Rights & Choices

10.1 Access & Correction

You may request access to or correction of your personal information by contacting us at privacy@nimblechatpro.com. We will respond within a reasonable timeframe.

10.2 Data Deletion

You can request deletion of your account and personal data. We will delete your data unless required to retain it by law or for legitimate business purposes.

10.3 Email Communications

You can opt out of marketing emails by clicking “unsubscribe” in any email or updating your preferences in your account settings. Transactional messages (e.g., account updates) cannot be opted out of.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are significant, we will notify you by posting a prominent notice on our site or by emailing you. Your continued use of the Service after changes indicates your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

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